A : Absolutely! We totally get that sometimes you need to switch things up to nail that perfect fit. No worries, we've got you covered with our exchange-only policy. Unfortunately, we don't do refunds or exchanges for different products. Your perfect fit journey is in good hands!

A :To qualify for an exchange, your item should be just like you received it: unworn, unwashed, damage-free, with all the tags and labels intact. We accept exchange requests within 14 days of the date of delivery. Remember, we only do size exchanges, so no swapping for different products!

A : Easy-peasy! Drop an email to support@hypsway.com or give us a ring at +91 889 101 2688 with your order number. Let us know what size you’re looking for. If our courier service can’t reach you, you might need to self-ship it back to us. Just pack it up safely with the original order number included.

A: Yes, an unboxing video and images are must-haves for us to help with your refund, in-case the product is damaged or different. Do make sure you check out our size chart and cross check with your measurements before you exchange for another size. It’s all about making sure we get you the right fit.

A : Once we get your item and give it a thumbs up, we’ll start processing your exchange. We’ll ship your new size as soon as we can. If we hit a snag (like your size is out of stock), we’ll figure out the best alternative for you.

A : Just a heads-up: if the returned product doesn’t meet our criteria, we might have to say no to the exchange. But don’t worry, we’re here to make your Hypsway experience awesome, so reach out if you need any help!

A : Oh no, we’re sorry to hear that! If your item arrives damaged, we definitely want to sort it out for you. For a refund or exchange on a damaged item, just send us an unboxing video. Shoot the video as you open your HypSway package and spot the damage. Then, email it to our support team or send it over via WhatsApp.

This helps us understand what went wrong and ensures we can swiftly process your refund or exchange. Your satisfaction is super important to us, so we’ll do our best to make things right!

A: All the usual suspects: credit/debit cards, net banking and UPI.

Super easy and totally secure.

A: Absolutely! Once your order ships, you’ll get a tracking number on your email. Keep an eye on it to know exactly when your HypSway gear will arrive.

A : We offer free shipping on orders over a certain amount (yay!). For orders below that, there’s a small shipping fee to cover the costs.

A : For now, we’re keeping it local and shipping only within India. But hey, we’re dreaming big, so global domination might just be around the corner.

A : Stay glued to our Instagram and sign up for our newsletter. Trust us, you don’t want to miss out on our latest and greatest.

A: We’ve got everyone covered! From magnificent XXSs to fabulous XXXLs, because style knows no size. Find your perfect fit and flaunt it!

A: If your payment didn’t go through, no worries! Sometimes it could be a glitch with the bank or payment gateway. If it still doesn’t work, try another payment method, or reach out to us on our email ID or customer care WhatsApp number – we’re here to help get your HypSway order on track! In case the payment fails and the amount is debited from your bank account, the refund will be credited back to your account within 7 working days.

A: As of now, we’re keeping things digital and don’t offer Cash on Delivery. But hey, we’re always evolving! Keep an eye out because we might introduce COD in the future.

A: Absolutely! If you have a change of heart, you can cancel your order before it’s shipped. Just head to your account or drop us a line, and we’ll help you out. But be quick about it! Once your order is on its way, we won’t be able to cancel it. So, make sure you’re really ready to part ways with that fabulous dress before hitting ‘order’!

A: We strive to capture our HypSway dresses as accurately as possible, but sometimes colors can vary a bit. This is due to factors like screen settings, lighting when the photo was taken, and even the nature of the fabric itself. Rest assured, though, the dress you receive will be just as stunning – even if there’s a slight variation in hue!

A: We know you’re excited to get your hands on your HypSway dress, and we’re just as eager to send it your way! Typically, we dispatch orders within 7 to 14 days. Sometimes, we might surprise you with an early dispatch (less than 7 days if we can manage it). We’ll keep you updated every step of the way, so you know exactly when to expect your fabulous new find!